Frequently
Asked Questions
What time is check in/out?
Check in is from 2pm on, check out before 12 noon.
Is the price per person or per room?
The price is per room, per day, not per person.
Which languages are spoken in the hotel?
Hotel staff are multilingual; we speak English, French, German, and naturally Italian.
Do you accommodate for non-smokers?
Yes.
Is there a bar?
Yes, the American Bar.
Is there a restaurant?
No, we only serve a buffet breakfast.
Does the price include meals?
The price includes breakfast but not lunch and dinner.
Are there parking facilities?
Yes, there is a private car park at a special rate of 20 euros.
Are the rooms equipped with a TV?
Yes, international satellite TV comes as standard.
Do you operate a Shuttle Service to and from the airport?
No.
Is the hotel close to the train station?
Santa Maria Novella Railway Station is about 1 km away.
Do you operate a Car Rental Service?
No, but we can arrange it on your behalf.
Do you have email facilities?
Internet connection is available in most rooms if you have a laptop computer, otherwise there is an internet facility free of charge.
Can we settle the bill on arrival?
Yes.
Are the rooms air conditioned?
Yes. All rooms are air conditioned.
Do any rooms have balconies or terraces?
Yes. Some rooms overlook our private courtyard.
How many floors are there and are they served by an elevator?
There are 2 floors. The annex building has a lift.
Do you have a swimming pool?
No.
Do you have a fitness suite?
There's a gym.
Are pets welcome?
Dogs are welcome.
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